Shipping and returns

Shipping Costs

Free shipping: NL from €60, BE from €75

Shipping costs are:

€6.95 for NL

€9.95 for BE

Shipping & Delivery

We do our utmost to ship your order as quickly as possible, but no later than 5 business days. During busy periods, such as promotional days or holidays, delivery may take a little longer than you are used to from us.

Track your package

As soon as your order is on its way, you will receive a message from us with the tracking details. This allows you to track your package from departure to your doorstep. We send all our packages reliably via PostNL.

Not at home?

Should you not be at home at the time of delivery, PostNL will inform you (usually via the app or email) that they have visited. Your package will then be offered again or deposited at the nearest collection point.

Service & Support

Although we pack your order with the utmost care, we are unfortunately not liable for items lost during the postal process. If, unexpectedly, there is a problem with your delivery, please contact us immediately; we will be happy to work with you to find a suitable solution!

Returns

You have the right to cancel your order up to 14 days after the day of receipt without giving a reason. After cancellation, you have another 14 days to return your product. You will then be credited the full order amount, including shipping costs. Only the costs for returning the item from your home to the webshop are for your own account. These costs are approximately €7.25 per package; please consult the website of your carrier for the exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all supplied accessories and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us at lottehooghwerff@hotmail.com. We will then refund the owed order amount within 14 days after notification of your return, provided the product has already been received back in good order.

Should the product be damaged or the packaging more damaged than necessary to examine the product, we may pass on this reduction in value of the product to you. Therefore, handle the product with care and ensure it is well packaged when returned.